Create Your First Chatbot

What Is a Chatbot?

A chatbot is your AI assistant's profile. It's like creating a character for your AI -- you give it a name, tell it which WhatsApp device to use, and later you'll teach it about your business. You can have multiple chatbots for different purposes (e.g., one for sales, one for customer support).

Before You Start

You have a ReplyLa account (completed Step 1).
You have at least one connected device (completed Step 2).

How To Create a Chatbot

Click Chatbot on the left sidebar.
Click the Create Profile button.
Fill in the details:

Chatbot Name -- Give your chatbot a name (e.g., "Sales Bot", "Customer Support", or your business name).
Description (optional) -- A short note for yourself about what this chatbot does.
Labels (optional) -- Add tags to organize your chatbots (e.g., "Sales", "Support"). Type a label name and press Enter to add it.
Device -- Select which WhatsApp device this chatbot should use. Pick the device you connected in Step 2.

Click Create Profile.
You'll be taken to the chatbot's settings page.

The chatbot name is just for you -- your customers won't see it. They'll see your WhatsApp profile name instead.

If you don't see any devices in the dropdown, go back to Step 2 and connect one first.

Common Questions

How many chatbots can I create?

It depends on your subscription plan. Check your plan details in Settings > Subscription.

No, each device can only be linked to one chatbot at a time.

My chatbot is created but not replying yet. Why?

That's normal! You still need to train it with your business information. That's the next step.

Updated on: 21/04/2026

Was this article helpful?

Thank you!