Test Your AI

Why Test First?

Before you flip the switch and go live, take your chatbot for a test drive. The AI Playground lets you chat with your own bot directly inside ReplyLa -- no WhatsApp messages, no real customers, with tools that can help you test faster.

It behaves exactly like a live conversation so you can see what your customers will experience.

Before You Start

You have completed AI Behaviour and Training Data (completed Step 4).

How To Access the Playground

Click Chatbot on the left sidebar.
Click your chatbot name to open it.
Click AI Playground in the chatbot menu.
The Playground chat interface will open.

How To Enable the Playground

If the Playground is not yet active, you need to turn it on first:

Go to Chatbot > your chatbot > General Settings.
Toggle AI Playground to ON.
Click Save.
Head back to AI Playground -- you're ready to test.

What To Test

Work through your Closing Flow from start to finish, just like a real customer would:

Test	What To Type	What To Check
Greeting	Send your keyword trigger	Does the greeting script fire correctly?
Fact Finding	Reply with option A, B, C, or D	Does it move to the right consultation path?
Product Knowledge	"What are the ingredients?"	Does it answer from your Training Data?
Pricing	"How much is the Hot Selling package?"	Does it quote the right price and benefits?
Objections	"It's too expensive"	Does it handle rejection properly?
Order Form	Say you want to order	Does it collect name, address, phone, package?
Language	Write in Bahasa Malaysia	Does it reply in the right language?
Tone	Send a frustrated message	Is the AI still polite and helpful?

You can invite others to test without giving them access to your account:

Click the Share button in AI Playground.
Copy the invite link.
Send it to a team member or friend.
They can test through their browser without needing a ReplyLa account.

Refine and Repeat

After each test, go back and update your AI Behaviour or Training Data if something doesn't feel right. There's no limit -- keep testing until the chatbot responds exactly the way you want.

It's far easier to fix issues here in Playground than with real customers. Take your time and be thorough.

Playground conversations use tokens just like real conversations, but they don't appear in your Inbox and are never sent to WhatsApp.

Ready? Move On.

Once you're happy with how your chatbot responds, it's time to go live.

Updated on: 21/04/2026

Was this article helpful?

Thank you!