General
Templates
Message Templates What Are Templates? WhatsApp requires businesses to use pre-approved message templates when sending the first message to a customer or when the 24-hour conversation window has expired. Why Do I Need Templates? Starting conversations -- You can't message a customer out of the blue without a template. After 24 hours -- Need a template to re-open expired conversations. Broadcasts -- Sending thFew readersMedia Size Guidelines
Why Media Size Matters When you add images or videos to your template header, WhatsApp will crop or resize them to fit the chat bubble. Using the recommended sizes ensures your media looks sharp and displays correctly on all devices. Image Guidelines Supported Aspect RatiosFew readers