General

• General Settings

  General Settings What Is General Settings? This is the basic configuration page for your chatbot. Change its name, connect or disconnect a WhatsApp device, add labels, and turn the chatbot on or off. What You Can Configure Chatbot Name and Description Go to Chatbot click your chatbot General Settings. Edit the Name and Description fields. Click Save.Popular

• AI Playground

  AI Playground What Is AI Playground? AI Playground is a testing area where you can have a conversation with your own chatbot. It works exactly like a real customer conversation, but no messages are actually sent to WhatsApp. How To Use AI Playground Go to Chatbot click your chatbot AI Playground. Type a message in the chat box, just like you're a customer. Press Enter or click Send. Wait for your chFew readers

• Keywords

  Keywords What Is Keywords? Keywords are like a shortcut system. When a customer types a specific word or phrase, the chatbot immediately sends a pre-written reply -- no AI thinking needed. Example: Customer types: "price list" Chatbot instantly replies: "Here's our latest price list!" HFew readers

• AI Knowledge

  AI Knowledge What Is AI Knowledge? AI Knowledge is like a library for your chatbot. Instead of putting everything in Training Data (which the AI reads every time), you upload documents here. When a customer asks a question, the AI searches through your library and only reads the relevant parts. Training Data = a cheat sheet the AI always carries around AI Knowledge = a filing cabinet the AI searches through when neeFew readers

• AI Settings

  AI Settings AI Settings controls how your chatbot replies -- which AI model powers it, how focused or creative it sounds, what it can see and hear, and what it remembers. Open it from the chatbot sidebar: Chatbot → your chatbot → AI Settings. Basic Settings Chatbot Status A simple on/off switch. When off, the chatbot ignores all incoming messages. Use this when training or editing without risking a half-baked reply gFew readers

• AI Memory

  AI Memory What Is AI Memory? AI Memory is like giving your chatbot a notebook. After each conversation, the AI jots down important things about the customer -- their name, what they ordered, their preferences. Next time that customer messages, the AI remembers and can give a more personal response. Example: Customer says "I ordered the black tudung last week" With AI Memory: "Yes! I see you ordered the Tudung Bawal PremiumFew readers

• Chatbot AI

  Chatbot AI What Is Chatbot AI? Think of this page as your AI's training session. There are two parts: Training Data -- The facts your AI needs to know (prices, hours, policies). The AI reads ALL of this before every reply. AI Behaviour -- The personality and style of your AI (friendly? formal? replies in Malay?). This tells the AI HOW to respond. Before You Start You have created a chatbot (see Create Your FirFew readers

• AI Checker

  AI Checker What Is AI Checker? Sometimes AI can "hallucinate" -- making up information that sounds correct but isn't true. AI Checker acts like a second pair of eyes. Before your chatbot sends a reply, AI Checker verifies the information against your business data. How To Set Up AI Checker Go to Chatbot click your chatbot AI Checker. Toggle AI Checker on for this chatbot. You can enable or disable it perFew readers

• AI Tools

  AI Tools What Are AI Tools? AI Tools give your chatbot extra abilities beyond chatting. Your chatbot can: Look up data from a Google Spreadsheet (stock, orders, prices) Perform calculations (delivery cost, total with discount) Call external services (custom API integrations) Available Tool Types |—|—|Few readers

• AI Feedback

  AI Feedback What Is AI Feedback? AI Feedback is like a report card for your chatbot. It shows you questions where the AI wasn't confident, couldn't find the information, or might have given an incorrect response. How To Use AI Feedback Go to Chatbot click your chatbot AI Feedback. You'll see a list of flagged queries showing: Customer's Question -- What the customer asked. AI's Response --Few readers

AI Actions

• Human Takeover

  Human Takeover What Is Human Takeover? Sometimes AI isn't enough. Human Takeover detects when a customer needs human attention and automatically: Pauses the AI chatbot for that conversation. Sends a message to the customer (e.g., "Let me connect you with our team"). Notifies you or your team. How To Set Up Human Takeover Go to Chatbot click your chatbot AI Actions Human Takeover. Toggle *Few readers

• Auto Follow Up

  Auto Follow-Up What Is Auto Follow Up? Think of Auto Follow Up like a smart reminder system for your conversations. You know how sometimes a customer reads your message but forgets to reply? Instead of you manually checking and sending "Hey, still interested?", Auto Follow Up does it for you. You set up rules like "If the customer doesn't reply within 2 hours, send a friendly nudge." ReplyLa handles the rest -- sending the riFew readers

• Auto Label

  Auto Label What Is Auto Label? Auto Label lets your AI automatically assign labels (tags) to contacts during conversations. For example, if a customer asks about buying something, the AI can tag them as "Interested Buyer". If someone complains, the AI tags them as "Support Request". How To Set Up Auto Label Go to Chatbot click your chatbot AI Actions Auto Label. Toggle Enable Auto Label to ON. SFew readers