Articles on: Chatbot

General Settings

What Is General Settings?

This is the basic configuration page for your chatbot. Change its name, connect or disconnect a WhatsApp device, add labels, and turn the chatbot on or off.

What You Can Configure

Chatbot Name and Description

Go to Chatbot > click your chatbot > General Settings.
Edit the Name and Description fields.
Click Save.

The chatbot name is just for your reference inside ReplyLa. Your customers see your WhatsApp profile name, not this.

Link a Device

In General Settings, find the Device section.
Select a device from the dropdown.
Click Save.

Labels

Labels help you organize your chatbots.

In the Labels section, type a label name and press Enter to add it.
Click the X next to a label to remove it.
Click Save.

Chatbot Status (Active/Inactive)

Active -- The chatbot is running and will reply to messages.
Inactive -- The chatbot is paused. Messages will not get automatic replies.

Response Timing

Typing Delay -- How long the chatbot "types" before sending (makes it feel more natural).
Response Cooldown -- Minimum time between responses to avoid flooding.

Greeting and Closing Messages

Greeting Message -- Welcome message sent to new contacts on their first message.
Closing Message -- Message sent after a conversation is marked as resolved.

If you need to make major changes to your chatbot, set it to Inactive first, make your changes, test in AI Playground, then reactivate.

ReplyLa now warns you if you try to leave a page with unsaved changes. You'll see a confirmation dialog asking if you want to discard or save your changes.

Common Questions

Can I have multiple chatbots active at the same time?

Yes, but each chatbot must be linked to a different device (WhatsApp number).

What happens to messages when my chatbot is inactive?

Messages are still received and stored in the Inbox, but the chatbot won't auto-reply.

I changed the chatbot name but customers still see the old name on WhatsApp. Why?

The chatbot name is for internal use within ReplyLa only. Your WhatsApp display name is managed through your WhatsApp Business settings, not here.

Updated on: 21/04/2026

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