Token Usage
What Are Tokens?
Tokens are like credits that your AI uses to process messages. Every time your chatbot reads a message and generates a reply, it uses some tokens.
How To Check Token Usage
- Click Settings > Token Usage.
- View: Remaining Tokens, Total Tokens, Used Tokens, and Usage Percentage.
Understanding Token Costs
Feature | Token Usage |
|---|---|
Basic AI reply | Low |
AI reply with Knowledge search | Medium |
AI reply with Checker enabled | Medium-High |
AI reply with Tools | Medium-High |
AI Memory (read/write) | Low |
AI Actions (Auto Label, Takeover) | Low |
BYOK vs Platform Token Tracking
Token usage is now tracked separately depending on your AI mode:
- Platform tokens are deducted from your ReplyLa token balance included with your subscription plan.
- BYOK tokens are billed directly by your AI provider and do not affect your ReplyLa token balance.
You can view both types of usage on the Token Usage page. This separation makes it easier to understand your costs when switching between modes or using BYOK for specific chatbots.
What Happens When Tokens Run Low?
If you exceed your token limit, your chatbot won't stop immediately. It continues replying for a short grace period so your customers aren't left hanging. You'll need to top up your tokens or wait for your monthly allowance to reset. If you don't top up, your chatbot will eventually stop replying.
Tips to Save Tokens
- Keep Training Data short -- Long Training Data means more tokens per reply.
- Use AI Knowledge instead of putting everything in Training Data.
- Set up Keywords for common questions -- keyword replies don't use AI tokens.
- Adjust AI Checker -- Use "Balanced" instead of "Very Strict" if maximum accuracy isn't critical.
- Monitor regularly -- Check usage weekly.
Common Questions
What happens when I run out of tokens?
Your chatbot continues replying for a short grace period so your customers aren't left hanging. Top up your tokens or wait for your monthly reset. If you don't top up, your chatbot will eventually stop replying.
Can I buy extra tokens without upgrading my plan?
Yes! You can purchase token add-ons from the Subscription page.
What's the difference between BYOK and Platform Tokens?
Platform Tokens are included with your subscription plan. BYOK (Bring Your Own Key) means you use your own API key and are billed directly by the AI provider. BYOK is ideal for power users who want more control over costs and model selection.
Updated on: 21/04/2026
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